Gusseted Feather Pillow set

Your satisfaction as our loyal customer is our first priority. Because of the confidence that we have in our own products, we are able to offer our customers a 30-Day Return Policy, which means you have 30 days after receiving your item to request a return.

Which iterms are returnable?

1. Within 30 days of receipt of the item.
2. In original condition: resellable
3. Unused or undamaged
4. In the original packaging 

Due to the merchant's reason, the products need to be returned. How to deal with it?

1. Received defective product?
2. Received the wrong product?
3. Received a product not as described?

Solution: We replace it!

If you receive your product from us with above issues, please hold the product and all packaging. With your cooperation and photo of your package and item(s) we will investigate, offer a solution and ship out any replacements needed.

Who will pay the freight when the product is returned?

The customer will bear the freight unless products are defective or wrong.

If there is a problem with your order or you are not satisfied, please contact us at service@warmkisshome.com. DO NOT send back products without authorization. We will resolve all issues with you quickly.

If your approved return passes our inspection, you may receive an exchange or a refund as soon as possible. You can send the item to the address below:

19835 E Walnut Dr N.City of Industry, CA. US 91789

Please send us a notification after you ship the item out and you need to provide a tracking number. Once we received the item you sent and check the item is in good condition, we will exchange or give you a refund. This will be issued in 2 days. The refund or the exchaged product will arrive into your account within 2 weeks. 

Shipping Damage Claims

Although we check them carefully before shipping, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If the unfortunate thing really happens, please provide us with the photo or video and contact us at service@warmkisshome.com. 

Notice: we will not accept Shipping Damage Claims later than 14 days from receipt of products.

1. Order Issues:

• Can I change/modify my shipping address/sizes?

We can help you modify your order BEFORE shipment. Once your package has been shipped, we cannot change anything. Please get in touch with our customer service via email address:
service@warmkisshome.com, and we will do our best to support you well.

• Why I didn’t get an email about my order being shipped?

After placing your order, we may need 1-3 business days to prepare your order. Note: this processing time ensures that your order is accurate and doesn’t include shipping time. We will inform you with an email after shipment or if there is any delay. If you can’t find an email seven days after placing the order, please get in touch with our Customer Service Team at email service@warmkisshome.com.

• Does Warmkiss provide measurement size in their description? 

To assist our esteemed customers better, we provide accurate measurements on the chart size; please use your measurements to compare with the Warmkiss size option or detailed sizing chart under the product description, which will assist you in picking the right size that suits you.

2. Delivery

• Warmkiss Shipping areas and region 

We ship to Mainland U.S only（Except for the following areas: AK, AS, GU, HI, MH, MP, PW, PR, RI and PO BOX.

• How long is the processing, shipping, and delivery shipping？

Delivery time: Total Delivery Time = Processing Time + Shipping Time.

Processing Time: After placing your order, we may need 1-3 business days to prepare. 
Shipping Time: We will update the tracking number by email after the order has been shipped, and you can also find the tracking number in your account.
Delivery time: may vary, especially during peak periods(it might take 2-3 more days than usual). 

• Why was my order divided into two or more packages?

We will do partial shipping for your order in the following conditions:
1. Items are in different warehouses.
2. Different items need additional preparation time.
3. Weight limit of customs or courier.
You will receive an email notification when each parcel is shipped.

• Missing packages and how to go about it

Packages are always delivered to your mailbox or signed by your neighbours. Always check your mailbox first and that of your neighbours first. Or you contact the express company with your tracking number and your ID. If you still cannot find your package, please get in touch with our Customer Service Team via email at service@warmkisshome.com.

3. Account

• Is it safe to order from our website?

Yes, it is entirely safe to order here. We use one of the most secure online systems to protect your personal information against unauthorized use. We also utilize secure socket layer (SSL) technology. Personal data obtained through our website is private and maintained in a safe and protected environment that can never be released to unaffiliated third parties.

4. Payment & Coupon

• What payment methods are available on Warmkiss?

There are different payment options available on our website. We support Credit/Debit cards and PayPal.
PayPal is a faster, easier and safer payment method. It is widely used in international online business. Even if you do not want to register a PayPal account, you can still use your credit card to go through the PayPal checkout process without any extra steps.
Firstly, check the card details to make sure the information is correct. e.g. the expiry date or your billing address.

• Common problems that occur during payment

include incorrectly spelled names, and secondly, ensure you enter the security code correctly (the three-digit numbers on the back of your card). Lastly, your card issuer may have declined your payment. Please get in touch with the card issuing bank.

• Why is a coupon code not working?

Coupon codes are case-sensitive and must be entered as they appear on the coupon upon entering the e-coupon code. Some coupon codes are also unique and can only be used once. In addition, some coupons have an expiration date. Please make sure the coupon expiration date is yet to pass.
Please get in touch with the Customer Service Team if you still have problems with your coupon.

If you are still having problems with your coupon, please contact Customer Service Team